At Knife Gear Shop, we stand behind our premium outdoor gear and knives with the same commitment to quality that goes into crafting them. While we’re confident you’ll love your purchase, we understand that sometimes an item may not meet your exact needs. Our returns policy is designed with the same precision as our blades—clear, straightforward, and reliable.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original condition, and in their original packaging
  • All tags and protective coverings must be intact
  • A proof of purchase or order number is required

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Limited Edition & Sprint Runs (due to their collector’s nature)
  • Firestarters (classified as hazardous materials)
  • Personalized or custom-engraved items
  • Any item that shows signs of use or wear

How to Initiate a Return or Exchange

Follow these steps to process your return or exchange:

  1. Contact our team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the item you wish to return or exchange
  3. Wait for approval – our gear experts will review your request within 2 business days
  4. Package your item securely in its original packaging
  5. Ship the item to our headquarters at:
    Knife Gear Shop
    3379 Oak Lane
    Kansas City, US 64106

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival):

  • You will receive an email notification about the status of your refund
  • Approved refunds will be processed to your original payment method
  • Refund timing:
    • Credit/Debit cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note that shipping costs are non-refundable, and you may see the refund in your account before it’s officially posted by your financial institution.

Exchange Process

For exchanges (subject to availability):

  1. Follow the same return process above
  2. Clearly indicate the item you wish to exchange for in your email
  3. Once we receive your return, we’ll ship the replacement item
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with:

  • Your order number
  • Photos of the damaged/defective item
  • Description of the issue

We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Knife Gear Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item to return: [Product Name, SKU if available]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specify item)]

I confirm that the item is unused, in its original condition, and includes all original packaging and tags.

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Questions?

Our gear experts are ready to assist with any return or exchange inquiries. Contact us at [email protected] and we’ll respond within 2 business days.

For international returns (outside the US), please contact us first for specific instructions as additional documentation may be required.