Welcome to Knife Gear Shop’s FAQ section. Here you’ll find answers to common questions about our premium knives, outdoor gear, and shopping experience. If you don’t find what you’re looking for, please don’t hesitate to contact our team.
About Our Products
What types of knives and gear do you specialize in?
We specialize in high-quality knives and outdoor equipment including:
- Fixed Blade and Folding Knives
- Axes and Tomahawks
- MultiTools and Knife Care products
- Flashlights, Headlamps, and Lanterns
- Specialty items like Limited Edition & Sprint Runs
- Carrying cases and accessories
Are your knives suitable for professional use?
Absolutely! Our selection includes professional-grade knives built for durability and performance. Whether you’re a survivalist, hunter, chef, or outdoor professional, you’ll find tools designed to meet demanding requirements. Look for our “Pro Series” items for especially rugged options.
Do you offer kitchen knives?
Yes, we have a dedicated Kitchen Knives section featuring high-performance culinary tools for both home chefs and professionals. These knives combine exceptional craftsmanship with practical functionality.
Ordering & Account Questions
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information, and view order history.
I forgot my password. How can I reset it?
On the login page, click “Forgot Password” and enter your email address. We’ll send you a link to reset your password. If you don’t receive the email within 10 minutes, please check your spam folder or contact us.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t already entered the shipping process.
Shipping & Delivery
What shipping options do you offer?
We offer two reliable shipping methods:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking
- Free Shipping (orders over $50): Via EMS, delivered in 15-25 business days after dispatch with basic tracking
Do you ship internationally?
Yes! We ship worldwide to adventurers and collectors across the globe, with the exception of some remote areas and parts of Asia due to customs restrictions. If you’re unsure about delivery to your location, please contact us before ordering.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping (DHL/FedEx), you’ll get detailed tracking updates. For Free Shipping (EMS), basic tracking is available. If you’re having trouble tracking your package, our team is happy to assist.
What if my package is delayed or lost?
While we carefully select reliable carriers, occasional delays can happen, especially with international shipments. If your package hasn’t arrived within the estimated delivery window, please contact us with your order number and we’ll investigate with the carrier. For lost packages, we’ll work with you to resolve the issue, which may include reshipping your items when possible.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your order. Items must be unused, in original packaging, and in resalable condition. To initiate a return, please email [email protected] with your order number and reason for return. We’ll provide return instructions.
Are there any items that can’t be returned?
For safety and hygiene reasons, we cannot accept returns on:
- Used knives or tools
- Opened knife care products
- Personalized or custom items
- Limited edition/sprint run items that have been removed from original packaging
How long do refunds take to process?
Once we receive your returned item, we’ll inspect it and process your refund within 3-5 business days. Refunds are issued to your original payment method. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Payment Options
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All transactions are encrypted for your security.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. We don’t store your full credit card details on our servers. For added security, you may choose to checkout via PayPal if you prefer not to enter card details on our site.
Why was my payment declined?
Payment declines can happen for several reasons:
- Insufficient funds in your account
- Your bank’s fraud protection measures
- Billing address doesn’t match your card details
- International transaction restrictions
Additional Questions
Do you offer gift wrapping or special notes?
While we don’t currently offer gift wrapping, you can include a gift message during checkout that we’ll print on the packing slip. The packing slip won’t include pricing information.
Are your products covered by warranties?
Most of our products come with manufacturer warranties. Warranty details vary by brand and product. Please check individual product descriptions for warranty information or contact us for specific details about a product’s coverage.
How can I contact customer service?
Our gear experts are happy to help! You can reach us at:
- Email: [email protected]
- Mail: 3379 Oak Lane, Kansas City, US 64106
Still have questions? Our team of outdoor enthusiasts and knife experts is always ready to assist you in finding the perfect gear for your needs. Contact us today!